ICT 2009 Goals and Objectives
Goal 1: Expand the City’s fiber optic network and enhance the network/server infrastructure.
Objectives:
· Continue to minimize system downtime to a maximum of 1% for the 2009 year. Ongoing
· To incrementally expand the City’s fiber network, according to the plan developed for the wireless network, to enhance wireless communication to Police and Fire Stations, Police and Fire Vehicles, and other City sites not located in the downtown campus. This fiber optic infrastructure is Toledo’s superhighway for data, voice, and video communication (On Hold Pending Funding) Ongoing.
· Bring the Sewers & Drain Distribution Site online. By the end of June 2009. 100% Complete
· Start replacing aging data center and infrastructure equipment that has gone out of warranty. (On Hold Pending Funding) By the end of December 2009.
Goal 2: Continue the PC Replacement Program
Objectives:
· Replace 200 aging workstations to progress on the strategic goal. The City’s goal is to replace all workstations 5 years old or older. The goal to replace 200 workstations will be completed. This objective is measured and evaluated quarterly. (On Hold Pending Funding) By the end of December 2009.
Goal 3: Expand the use of the citywide Intranet Services
Objectives:
· A citywide intranet was created in 2008 that provide users a more flexible and menu driven access to some of the same information on the “P: drive” for shared or departmental information. This intranet access provides the end user with access to a forms library, “how to” instructions, local activities information sheets, links to the most commonly used web services and local browser based applications. Users can be given the ability to publish information for department or global access.
· Training time is reduced to a minimum by providing information in a consistent easy to use interface without installation of any programs or disk drive mapping required.
· Specific projects for 2009:
1. Provide integration to browser-based applications. (GIS and database access)
2. Develop department specific sections for commonly used employee information.
3. Develop user forums for the exchange of department information and bulletins.
· By the end of October 2009.
80% Complete
Goal 4: Implementation of the SAP ERP (financial systems) for the City of Toledo.
Objectives:
· With the Finance Department, implement the SAP Enterprise Resources (ERP) planning System, the replacement for the City’s financial systems to meet the external auditor’s requirement. By the end of December 2009.
70% Complete
Goal 5: Continue the replacement of the Centrex telephone system with an integrated VOIP solution that was started in 2008 with the conversion of DPU Administration office telephone system.
Objectives:
· Reduce communications expense by 40%
· Improve productivity through systems integration
· Integrate interdepartmental communications
· Provide a billing system for accurate communications expense charge back
· (Dependency: CIP funding) By the end of December 2009
Goal 6: Geographic Information System (GIS)
Objectives:
· The mission of GIS is to provide a means to manipulate, analyze and display spatial data. The City will continue to use the County’s world-class GIS base data, along with GIS layers created specifically for the City.
· Specific projects that will be undertaken in 2009:
· Continue to maintain and update GIS data layers that exist on the City GIS data server. This is an on-going project.
· Continue to create a set of City of Toledo’s GIS layers, as requested by City departments, to be used for current and future GIS analysis. This is an on-going project.
· Continue to exchange address information with the Lucas County Auditor’s staff to keep the master address repository, used for all city and county departments, with correct data. This is an on-going project.
· Work with City departments to implement GIS in their workflow. This is an on-going project.
· Promote GIS use and understanding within the City through outreach, training and education. This is an on-going project.
· Work with Water Distribution to upgrade The Hansen asset management system from version 7 to version 8. (Dependency: funding and decision to integration with SAP). By the end of December 2009.
· Continue to work with the Census committee using GIS and data analysis to make sure that everyone gets counted. By the end of September 2009.
Goal 7: Document Imaging System
Objectives
· Image documents are critical to the decision-making process. They are essential information assets that play a vital role in the successful daily operation of an enterprise. The City has chosen On-Base software as our enterprise imaging software in cooperation with Lucas County. We would like to more fully develop the use of this software.
· Specific projects that will be undertaken in 2009:
· Promote the use of On-Base as the Document Imaging System to be used for all City departments. This is an on-going project.
· Implement On-Base as the Document Imaging System for the use with the ERP. (Dependency: funding and decision to integration with SAP) By the end of December 2009.
20% Complete
Goal 8: The One Stop Shop Permits Plus System.
Objectives
· The Permits Plus system is an important tool in the processing of Building Permits and City’s Code Enforcement processes. On an ongoing basis, enhancements/modifications are made to the existing document processing as requested.
· Continue to work with Code Enforcement to convert the Access database information into the Permits Plus system.
· Continue to work with Building Inspection to enhance/modify the system as needed.
· Specific projects that will be undertaken in 2009:
1. Install functional and efficiency upgrades, including fixes to legal bugs, to the core system. (Dependency: funding and staffing) By the end of October 2009.
80% Complete